Store Terms & Conditions
Glitz N Twists is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, on our social media pages Facebook and Instagram, via our google documents and via our website www.GlitzNTwists.com.au, from your website, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our products and services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information:
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Glitz N Twists will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information:
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website
Glitz N Twists
Store Terms & Conditions
Delivery Terms and conditions:
It is the responsibility of the purchaser to make sure the correct information was given prior to checkout, however, here at Glitz N Twists we want you to enjoy your shopping experience with us,
if you forgot to fill in the form or need to change your delivery information we can be contacted on 0423 374 099
Delivery Day & Time :
We cannot offer specific delivery times but will endeavour to fit into your schedule where possible.
Please fill in the contact form at bottom of the page for details.
We do deliver 7 days a week but weekends are busiest so please get orders in early for those days
we will contact you before delivery, to notify you of your time slot. and confirm your delivery information, Please make someone available to accept the delivery.
What if the recipient isn't available?
If the recipient isn’t available at the time of delivery we will call you for instructions. Should we not be able to get in contact with you after two attempts, our delivery driver will leave the balloons
bagged and secured, Glitz N Twists accepts no responsibility for the deterioration of balloon goods left unattended due to no-one being available to accept the delivery, a recall fee of $20 will be charged if you would require us to re-deliver
Glitz N Twists do to not have control over the temperature, environment weather changes that the balloons are dropped off to, Glitz N Twists are not responsible for the balloons once delivery has taken place.
Climate fluctuations in homes and public venues can have an impact on the pressure inside the balloons. We will, of course, aim to do everything to make sure that your balloons stay inflated for as long as possible.
We do not take responsibility for any unforeseen circumstances which may cause your delivery to be late, including but not exclusive to strikes, natural disasters, traffic incidents, traffic delays & any other Circumstances beyond our control, however, we will endeavour to help where and when possible.
All Artists have Public Liability Insurance and Working with Children’s Checks, proof can be provided upon request.
Were sorry, If you are not entirely satisfied with your purchase, we’re here to help.
Returns and refunds
Should you purchase an item through our website by mistake or change your mind, Glitz N Twists will be happy to refund you the purchase price in full, however, your refund request must be made prior to 9 am the day before the delivery date.
We are unable to redirect goods once the order has been dispatched. Order cut-off times and delivery time-frames are provided as a guide only and may alter if there is any delay in payment authorisation is completed. We do not take responsibility for any unforeseen circumstances which may cause your delivery to be late, including strikes, natural disasters and any other reasons beyond our control- however we will always work hard to ensure our clients are fully satisfied.
We do not take responsibility for balloon poppage due to rough handling, changes in temperature or exposure to elements once delivery has taken place, however if there are any issues with your balloons, please call us on 0423 374 099 In order to process a refund, balloons must be returned to us. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us
Glitz N Twists