I’m a mum running a small family biz – just me and hubby, no fancy team of elves here… unless you count the kids in training, but let’s be honest, they’re more chaos than help. I’ll always do my best to bring the party magic, but some things are out of my hands.
Here’s the fine print – quick, clear, and sprinkled
Store Terms & Conditions
✅ Double-Check Your Details
Please double-check your delivery info before you hit that order now button.
Need to change something? Text me ASAP on 0431 648 823.
The sooner you tell me, the more I can help.
🚚 Delivery Info
Free Local Delivery (Zone 1 Only)
✔️ Orders over $50 = FREE delivery in Zone 1.
✔️ Orders under $50 = $8 delivery fee in Zone 1.
✔️ Zone 2: Flat $10 delivery fee.
✔️ Zone 3: Flat $20 delivery fee.
No free delivery outside Zone 1 — sorry, I can’t drive to the moon.
Next Day Delivery
✔️ Orders must be placed by 9 PM the night before.
✔️ Missed the cut-off? Text me! If I can squeeze you in, I will —
I get it, mum life is full of last-minute saves.
Same Day Delivery
✔️ Text me on 0431 648 823 before 10 AM to check if I can squeeze you in —
texts get through the chaos way faster than emails or DM.
⏰ Delivery Windows
✔️ VIP Pre-Book: 3:00 AM – 4:30 AM
✔️ School Hours: 9:30 AM – 2:00 PM
✔️ Afternoon Flex: 3:30 PM – 7:00 PM
✔️ Late Night Pre-Book: 9:00 PM – 12:00 AM
👉 You pick your preferred delivery window at checkout.
👉 I aim to deliver within 1 hour either side of your selected time.
Example: Pick 10 AM? I might rock up between 9 AM – 11 AM.
👉 Weekends are a balloon battlefield — get your orders in early!
👉 All updates come via email. I don’t usually text unless I really need to
(because I’m already juggling balloons and tiny humans).
👉 No email? Check your spam folder — sometimes our emails hide better than a toddler with snacks. If it’s not there, text me and I’ll sort it.
🎈 If You’re Not Home
✔️ I’ll try calling you (twice).
✔️ If I can’t reach you, I’ll leave your balloons bagged in a safe spot
Once they’re dropped, they’re in your care — I can’t control the sun, wind, pets, or snack-hunting toddlers.
Need me to come back? $20 re-delivery fee applies
When a $20 Re-Delivery Fee Will Apply:
✔️ No one’s home when I arrive — I’m good, but I’m not psychic.
✔️ I’ve called (twice) and you’ve gone MIA.
✔️ There’s nowhere safe to leave your balloons — I can’t leave them floating on the driveway.
✔️ You gave the wrong delivery address — balloons can’t find their own way.
✔️ You’ve asked me to come back later — I don’t do U-turns for free.
✔️ I can’t access the delivery spot — locked gates, barking dogs, or surprise roadblocks.
🌧️ Weather & Wild Stuff
Balloons are drama queens — they don’t love heat, wind, or air con.
Once delivered or picked up, they’re all yours.
Traffic, storms, and life stuff may delay me sometimes —
But I’ll always do my best to get your order to you on time.
🎉 Pick-Up Info
✔️ Pick-up is from National Storage Campbelltown (Blaxland Road entrance).
✔️ Available 7 days a week by arrangement (just not public holidays).
✔️ All pick-up instructions will be provided on your order confirmation email — I don’t text pick-up details.
✔️ Running late? Text me!
✔️ Once you’ve picked up your balloons, they’re your responsibility. Keep them cool, safe, and away from kids with sharp objects.
🔄 Changing Your Order
✔️ Need to change something? No problem if you catch me before I start prepping or inflating.
✔️ If I’ve already started or packed your order — I can still help, but extra fees may apply.
✔️ The sooner you tell me, the more I can do.
📋 Safety & Insurance
✔️ I hold Public Liability Insurance.
✔️ I have a Working with Children Check.
✔️ Proof available if you’d like to see it.
💸 Refund & Cancellation Policy
Because the best-laid plans can turn a party into a circus – and we totally get it.
🚨 Cancellations
✔️ Need to cancel? Life happens – text me ASAP on 0431 648 823.
✔️ Cancel before 9 AM the day before your delivery?
I can sort you out with a refund or store credit – we’ll chat about what works best.
✔️ Cancel after 9 AM the day before delivery?
By then, your order’s probably in the works, the prep’s underway, and once we’re party-ready, there’s no rewind button. Thanks for understanding!
✔️ Once your order’s out the door, it’s go-time – no changes or last-minute switches.
✔️ Balloons can’t usually be redirected once they’re out for delivery — unless the new drop-off is very close to the original address.
If I can manage a quick detour, a re-delivery fee may apply.
✔️ Missed pick-up? No refund – but if the stars align (and my mum schedule allows),
we might be able to sort a new pick-up time. A re-booking fee may apply.
💸 Refunds
✔️ Changed your mind? Let me know before 9 AM the day before delivery and we can arrange a refund or store credit.
✔️ Heads up: Refunds aren’t always cash-back.
Sometimes it’s store credit – I’m a small biz, and sometimes the money’s already tied up in other party magic – but I’ll always work with you to find a fair solution.
✔️ If something’s not right: Snap some photos and send them to me – no need to return the balloons (no one’s got time for that).
✔️ Once I’ve checked the pics, I’ll sort your refund or store credit.
✔️ Refunds hit your account as soon as your bank allows.
✔️ Shipping costs for returned items are yours to cover.
✔️ Shipping fees aren’t refundable.
✔️ Balloons must be returned (or photos provided) to process a refund.
💸 What We Can Refund
✔️ Orders cancelled before 9 AM the day before delivery.
✔️ Orders that have a genuine issue – photos required.
✔️ Returned items (if I request them – but most of the time, photos are fine).
✔️ Refunds provided as store credit or refund to original payment (we’ll chat about the best option)
.
🚫 What We Can’t Refund
✔️ Orders that are already being prepped or packed (even if balloons aren’t inflated yet).
✔️ Balloons popped by heat, wind, pets, rough handling, or pokey little fingers.
✔️ Orders delayed by traffic, storms, strikes, or surprise toddler meltdowns.
✔️ Missed pick-ups.
✔️ Balloons once they’ve been delivered – they’re your responsibility from that moment.
✔️ Shipping fees and return shipping costs.
But if something’s genuinely wrong? Text me – I’ll always try to help.
Custom Orders – Cancellation
✔️ Special orders = special parts.
Once your order is in, I usually buy parts just for you – those costs can’t be reversed.
✔️ You can cancel anytime, but a full refund isn’t possible.
✔️ Store credit or a partial refund (after deducting what’s already been spent) will be offered.
✔️ Same-day and next-day custom orders can’t be cancelled, but postponement might be possible if you contact me ASAP.
✔️ Change of mind? No cash refunds – store credit or partial refund applies.
✔️ Custom orders are made just for you and can’t be resold.
✔️ Thanks so much for understanding – I’ll always do my best to help where I can!
📦 Return Shipping
✔️ If anything ever needs to be returned (super rare), return shipping is your responsibility and is non-refundable.
✔️ Most of the time, photos are all I need to sort things out quickly.
📞 Need Help?
I’m here for you – mum to mum, chaos to chaos.
💌 info@glitzntwists.com.au
🔐Privacy Policy🔐
Because your personal info deserves more protection than your secret snack stash.
Our Commitment to You
Hi, I’m Ash from Glitz N Twists — a mum juggling balloons, school runs, and snack emergencies.
We are committed to protecting your privacy and handling your personal information with care, in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
If you want to deep dive into the legal stuff, you can check out the full Australian Privacy Principles at www.oaic.gov.au.
What Personal Info We Collect (and Why)
Personal Information is anything that can identify you.
We may collect:
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✔️ Your name
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✔️ Delivery address
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✔️ Email address
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✔️ Phone number
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✔️ Order details
We collect this info so we can:
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✔️ Process and deliver your orders
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✔️ Send you order updates
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✔️ Contact you if something goes wrong (like delivery hiccups)
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✔️ Keep you in the loop with Glitz N Twists updates (if you’ve signed up)
We may also collect your info when you:
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✔️ Contact us by phone, email, social media, or through our website
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✔️ Fill out forms or submit orders
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✔️ Interact with us via third-party platforms (like payment gateways)
We don’t collect your payment card details — that’s handled securely by our payment providers.
Sensitive Information
We don’t collect sensitive information like your political views, religious beliefs, or whether you prefer pineapple on pizza.
If we ever need sensitive info (which is super unlikely in the balloon biz), we’ll only collect it:
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✔️ With your consent
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✔️ For the purpose you provided it
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✔️ If required by law
Third Parties
Where reasonable, we’ll collect your info directly from you. Sometimes, though, we might get your info from third parties (like delivery services or booking platforms).
We only pass your info to:
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✔️ People involved in getting your order to you (like couriers)
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✔️ Third parties where you’ve given permission
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✔️ Authorities if required by law
We never sell your info. Ever.
How We Protect Your Info
Your personal info is stored safely and securely. We take reasonable steps to protect it from misuse, loss, and unauthorised access — like how you protect your last good pen from your kids.
When we no longer need your info, we’ll securely destroy it or permanently de-identify it. Some info, like client files, may be kept for a minimum of 7 years to meet legal requirements.
Accessing or Updating Your Info
You can ask to:
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✔️ Access the personal info we hold about you
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✔️ Update or correct your info if it’s wrong or outdated
Just text or email me and I’ll help you out.
There’s no fee to access your info, but if you want a printed copy, I might charge a small admin fee. I may need to verify your ID before releasing your info (because privacy matters).
Keeping Your Info Up to Date
We do our best to keep your info accurate and up to date. If your details change, please let me know as soon as you can, so I can keep my records (and your deliveries) on point.
Cookies (No Crumbs Involved)
Our website may use cookies to:
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✔️ Remember your cart
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✔️ Improve your shopping experience
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✔️ See what’s working and what’s not
You can turn off cookies in your browser if you prefer — totally up to you.
Policy Changes
We may update this Privacy Policy from time to time — you’ll always find the latest version here on our website:
www.glitzntwists.com.au
Got Questions or Concerns?
If you’ve got any questions or a privacy concern, reach out:
Text: 0431 648 823
Email: info@glitzntwists.com.au
DMs? Nope — they get lost between the glitter and the grocery list.