🎈 Installation & Hire 🎈

✨ Let’s make your event easy, stress-free, and wow-worthy! ✨
Here’s everything you need to know about our installation services, prop hire,

DIY options, fees, and hire terms.

Whether you’re booking balloons, backdrops, or frames – we’ve got you covered.

 

🚚 Service Options

​

We offer four ways to get your hire items:

​

Pickup – Free from our Campbelltown location during storage hours.

​

Delivery Only – We drop it to you; you set it up yourself (fee calculated at checkout).

​

Delivery + Installation – We deliver, set up, (install fee applies in addition to delivery)

• You can either self-return

• book collection

​

Collection –$35.00 , We pick up hire items from your location

(optional and available on selected products via a tick box on the product page) 

​

👉 For delivery zones, fees, and same-day options, see our [Delivery Page].

​

🛠️ Installation Services

​​(Installation is optional and available on selected products via a tick box on the product page)

​

 When We Install

​✅ We deliver – straight to your venue (delivery fee at checkout)
✅ Set up exactly where it needs to go — no guesswork, no stress

✅ A secure, tidy, and photogenic finish

​

⚠️ Installation is only available with delivery – we don’t install on pickup orders.

​

Bottom line: You point, we pop it in place. You relax, we make it fabulous.
Let Us Create While You Celebrate — it’s kinda our thing.

 

💸 Installation Fee: Flat Rate $80.00 per booking

​

Where Can We Install?

​

• Solid walls (we use removable, surface-safe hooks)

• Doors and sturdy frames

• Ceilings or beams (if safe anchor points exist)

​

👉 Some venues do not allow wall installations.
If your venue has no suitable surface, a frame will be required.

​

Frame & Prop Options​

• Hire a frame from us

• Supply your own frame or signs 

 

If you supply a frame, it must be:

• Fully set up before we arrive

• Sturdy and safe (no wobbling, flimsy materials, or leaning)

• Outdoor items must be properly weighted or tied to a post or tree

We cannot wait while frames are being assembled or adjusted on-site.

 

💸 Additional Charges

​

• Frame Collection (if required) $35.00

• Out-of-Hours Setup (before 7AM or after 6 PM) 90.00

• Tight or Access / Stairs $50.00

• Wait Time (if venue isn’t ready) $30.00 per 15 mins

(invoice will be sent to the email on file and prompt payment in 7 days) ​

​​

📅 Hire Period & Returns

• Standard Hire Window: 72 hours

• Weekend Events: Pickup/Delivery Friday → Return/Collection Monday (no Sunday returns)

• Midweek Events: Pickup/Delivery the day before event → Return/Collection two days after

• ​

Return Options:

• Self-Return: Free to Campbelltown HQ within hire period during storage hours

• Collection: $35.00 pick-up fee (based on location)

• Same-Day Collection: Available if pre-booked (from $80.00)

 

Hire Item Care​

Hire items must be returned in the same condition as delivered.

✔️Minor wear is acceptable (small scratches and party scuffs).

❌Major damage, missing parts, or breakage will incur fees.

​

Invoices for damages will be emailed with 7-day payment terms.
If a security bond was paid, damages may be deducted from the bond.
If damages exceed the bond amount, the remaining balance must be paid within 7 days.

​

✔️We photograph all hired items at delivery and return

to document their condition.

​

• Customers are responsible for securing their own outdoor frames

and props after installation.

​

Glitz N Twists accepts no responsibility for customer-supplied frames, props, or signage.

​

​

​

Venue & Setup Requirements​​

​

Applies to All Setups

• Safe, close parking must be available.

• Venue access must be confirmed with the venue prior to our arrival.

• Customers must confirm delivery, installation, and access directly with their venue.

• If the venue isn’t ready, blocked, or access is denied when we arrive, wait time charges apply.

• If installation cannot proceed, all charges will remain non-refundable.

• Customer-supplied frames and props must be fully assembled, sturdy, and ready before we arrive.

• We cannot wait while customer-supplied items are being built or adjusted on-site.

• Glitz N Twists accepts no responsibility for customer-supplied items after installation.

​​

Indoor Setups

• Flooring must be flat and safe for setup.

• Solid, surface-safe anchor points (like walls, doors, or beams) must be available.

• Some venues do not allow hooks or wall attachments – it’s your responsibility to confirm this.

​​

Outdoor Setups

• Outdoor installations require a weather-safe backup plan.

• We recommend double-stuffed balloons for outdoor use – they hold up better in heat and wind.

• Choosing indoor-style balloons or props for outdoor use is at your own risk.

• We do not install in unsafe weather (high wind, heavy rain, storms).

• If no weather backup is provided, your installation may be cancelled on the day and all charges remain non-refundable.

• Outdoor frames, props, and signage must be heavy-duty, properly weighted, or securely tied to a post or tree.

• Customer-supplied outdoor frames must be secured by the customer after installation is complete.

• ​

Glitz N Twists hire frames will be secured by us during installation.

Not sure if your setup is weather-safe? Contact us – we’re happy to help you check.

 

 

DIY Balloon & Prop Setups

​

Want to keep it simple and save on installation? We offer plenty of DIY-friendly options.

​

DIY Available On:​

• Balloon bouquets

• Small garlands

• Table centrepieces

• Gift deliveries

• Some prop packages (Look for "DIY Available" on the product page)

​​

What DIY Means:

• We deliver everything fully inflated and ready to use.

• You (or your venue team) set it up on-site.

• No need for us to install or hang anything.

Great for: Simple parties, self-setup venues, and small events.

​

DIY Reminder:
We love our customers, but we don’t have time to walk you through the install step-by-step.
If you think you’ll need help setting it up, please book our installation service to avoid stress and last-minute issues.

​

Important for DIY Setups:

• Customer-supplied frames must be safe, sturdy, and fully set up before we arrive.

• Outdoor setups must be properly weighted or tied down.

• Glitz N Twists is not responsible for how DIY setups are installed, secured, or maintained after delivery.

Not sure if a product is DIY-friendly? Ask us – we’re happy to help you choose the best option.

​

Payment Terms

• Full payment is required to secure your booking.

• Security bonds (if applicable) must be paid before delivery.

• Damage or replacement invoices must be paid within 7 days.

 

Cancellations & Refunds

• Cancellations made more than 14 days before your event will receive a full refund, excluding the non-refundable deposit.

• Cancellations made within 14 days of your event will forfeit all fees and charges and are not eligible for full refunds, as materials are purchased specifically for your booking.

• Refunds or credits for cancellations made within 14 days will be assessed on a case-by-case basis.

​

Weather-Related Cancellations

​

• Outdoor installations require a weather-safe backup plan.

• If you do not provide a backup and the installation cannot proceed due to unsafe weather, your service will be cancelled, and all charges will remain non-refundable.

​

Refund Processing

​

• Refunds will be processed promptly, but please allow time for your bank to complete the transaction.

​​​

Customer Agreement

By booking with Glitz N Twists, you agree to these Installation & Hire Terms & Conditions.
Please read carefully and tick the hire agreement box on the product page when placing your order.

Got questions? Contact us anytime – we’re always happy to help make your party pop!

​