Last updated: 11 August 2026
Your personal information is for managing your order and running our business—not for selling around town.
This Privacy Policy explains what Glitz N Twists collects, why we need it, who we may share it with and how you can access or update it.
Depending on how you use our website or services, we may collect:
We only collect information we reasonably need to process your order, provide our services and run Glitz N Twists.
Children cannot place orders or create accounts with us. Orders involving children must be placed by a parent, guardian or responsible adult.
For personalised balloon orders, we may be given a child’s first name, age, birthday or event date. We use these details to prepare and personalise the order.
If an adult customer has expressly agreed to receive personalised marketing, we may also use these details to send that adult a birthday reminder or reorder offer—for example, reminding them that a birthday they previously ordered balloons for is coming up.
We never send marketing directly to a child.
By providing information about a child, you confirm that you are their parent or guardian, or that you have permission from their parent or guardian to provide the information for the stated purpose.
You can unsubscribe from birthday reminders at any time or ask us to remove the child’s reminder details from our marketing records.
We may collect information when you:
We may also receive information from someone arranging an order on your behalf, a venue, event organiser, booking platform, payment provider or delivery service.
We may use your information to:
Payments are processed through secure third-party payment providers.
Glitz N Twists does not usually receive or store your complete credit or debit card details. We may receive limited transaction information, such as the payment amount, payment status, payment method or the last digits of a card.
Payment providers handle your payment information under their own privacy and security policies.
We may share only the information needed with trusted providers who help us run the business, including:
Approved photos or videos may also be published through our website, social media or advertising platforms.
Some providers may store or process information outside Australia. Their handling of information is also governed by their own privacy policies and security practices.
We do not sell your personal information. Ever.
We only send promotional emails and personalised birthday reminders to adult customers who have agreed to receive them, or where we are otherwise legally permitted to do so.
Placing an order does not automatically subscribe you to marketing.
Marketing emails will identify Glitz N Twists and include a simple way to unsubscribe.
Unsubscribing will stop future promotional emails and birthday reminders. It will not stop important messages about an active order, delivery, booking or payment.
You can also contact us if you only want us to stop using names or birthday details for personalised reminders.
Our website may use cookies and similar technology to:
Some analytics and advertising providers may place their own cookies or tracking technology on our website.
You can manage cookies through our cookie banner or browser settings. Blocking some cookies may affect how the website, cart or checkout works.
We may photograph or film balloon arrangements, deliveries, installations and event setups for our portfolio, website, social media and advertising.
Photos or videos may include customers, guests, adults or children who are present. We will ask for permission before intentionally publishing media in which an adult or child is clearly identifiable. Permission for an identifiable child must come from their parent or guardian.
Please tell us in writing before your delivery or event if you do not want people, children, private information or the inside of a private home photographed or shared.
If you send us a photo or video, you confirm that you have permission to share it with us and to allow the agreed use of any identifiable people shown in it.
You can contact us if you have a concern about media we have published.
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, changes or disclosure.
Information may be stored using password-protected business systems and trusted third-party providers.
No online system can be guaranteed completely secure. If we become aware of a privacy or security issue, we’ll take reasonable steps to respond and notify affected people where required.
We keep personal information only for as long as reasonably needed to:
Some transaction and customer records may be retained for up to seven years or longer where required.
We may keep birthday reminder details until you unsubscribe, ask us to remove them or they are no longer reasonably needed.
When information is no longer needed, we’ll take reasonable steps to securely delete or de-identify it.
You can ask us to:
We may need to confirm your identity before providing or changing personal information.
Some records may need to be kept for financial, insurance, legal or dispute-resolution purposes.
If you have a privacy question, concern or complaint, please contact us:
Text: 0411 114 128
Email: info@glitzntwists.com.au
Website: www.glitzntwists.com.au
We’ll review your concern and respond within a reasonable time.
If your concern cannot be resolved, information about making a privacy complaint is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.
We may update this Privacy Policy when our services, systems or legal obligations change.
The latest version will always be available on our website.
