Here are the important bits to know before ordering from Glitz N Twists. We’ve kept them clear and easy to read—because you have better things to do than decode pages of legal waffle.
These Terms & Conditions apply together with our Delivery, Pickup & Payment Policy, Refunds, Returns & Cancellations Policy and Privacy Policy.
By placing an order with Glitz N Twists, you confirm that the information you’ve provided is correct and that you accept these terms.
Please double-check your:
Your order is secured once the required payment has been received and we have confirmed that we can complete it.
Online store orders are generally paid in full at checkout.
For quoted events, installations, custom orders and orders placed directly with us by phone, we may offer or require a 50% deposit. Deposit arrangements must be approved by Glitz N Twists before the order is confirmed.
Where a deposit arrangement is approved, the remaining balance is due seven days before the delivery or event unless your quote, invoice or service agreement states otherwise.
Orders placed within seven days may require full payment upfront.
If payment is overdue, work may be paused and your booking date may no longer be held.
Every balloon arrangement is made by hand, so small differences in shape, spacing and placement are normal.
Product photos are examples of our style rather than a promise that every arrangement will look exactly the same.
Balloon colours may appear different because of:
We’ll always work within your selected colour palette and overall design.
Balloon colours, brands and accessories are subject to availability.
If something becomes unavailable, we may use the closest suitable alternative while keeping the overall style, colour palette and value of your order.
Where possible, we’ll contact you before making a noticeable change. For same-day or next-day orders, if we cannot reach you in time, we may use the closest available alternative so your order can still be completed on time.
Please check all names, ages, dates and wording carefully before submitting your order.
We aren’t responsible for spelling or information supplied or approved incorrectly by the customer.
If changes are requested after personalised items have been cut, printed or produced, an additional charge may apply.
If we make the mistake, we’ll fix it.
If you need to change personalised wording, text us ASAP. If the change can be made easily, we’ll do it free of charge.
Need to change something? Text us as soon as possible on 0411 114 128.
Changes depend on stock availability, timing and whether preparation has already started.
Additional products, materials, labour, setup time, delivery changes, parking costs or venue requirements may increase the price.
We’ll let you know about any additional cost before proceeding with the change.
Cancellations, postponements, refunds and store credits are covered in our separate Refunds, Returns & Cancellations Policy.
Balloons are affected by heat, direct sunlight, wind, rain, humidity, air conditioning, rapid temperature changes and handling.
Once balloons have been delivered, collected or the installation has been handed over, they must be kept in a suitable environment and handled carefully. We cannot guarantee how long balloons will last when damage, popping, oxidising, shrinking, expanding or deflation is caused by conditions outside our control.
Balloons are not toys. Children must be supervised around balloons, ribbons, plastic bags and small parts. Broken balloons should be disposed of immediately.
Foil balloons must never be released outdoors or allowed near powerlines. Please let us know before ordering if anyone has a known latex allergy.
For installations, the customer is responsible for arranging:
For outdoor installations, the customer must provide a suitable indoor or covered backup location if weather makes the original location unsafe or unsuitable.
We’ll take reasonable care during installation. However, removable hooks, adhesives and temporary attachment points can sometimes leave marks or affect painted surfaces, particularly old, damaged or newly painted walls.
If weather, access, venue restrictions or safety concerns affect the original setup plan, we’ll discuss the safest practical alternative with you.
Once installation is complete, balloons and hire items must not be moved, altered or dismantled by customers, guests, venue staff or other suppliers.
All hired frames, stands, plinths, backdrops and other equipment remain the property of Glitz N Twists.
Hire items must not be moved, altered, dismantled or taken from the agreed location without permission.
The customer is responsible for loss or damage occurring during the hire period, excluding reasonable wear and tear or damage caused by Glitz N Twists.
Additional charges may apply if:
Unless pack-down and removal are included in your booking, the customer is responsible for safely removing and disposing of balloons after the event.
Any hire items must remain at the agreed location and be ready for collection at the arranged time.
We may photograph or film our balloon work for our website, portfolio and social media. Please tell us in writing before your event if you don’t want your setup used for marketing.
We won’t intentionally publish identifiable guests, children, private information or the inside of a private home without permission.
Our original concepts, layouts and creative designs remain the intellectual property of Glitz N Twists. Customer-supplied logos, names and other material remain the property of their respective owners.
For order changes or anything time-sensitive, text 0411 114 128.
For general enquiries, email info@glitzntwists.com.au.
Social media messages aren’t reliable for urgent order changes because they can easily be missed.
Nothing in these terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
