Last updated: 11 August 2026
Whether we’re delivering your balloons, setting up hired equipment or meeting you for Click & Collect, here’s what you need to know.
Glitz N Twists provides local delivery only. We do not post or ship balloons.
Delivery is available throughout selected areas of Campbelltown, Macarthur and surrounding suburbs.
Use the Delivery Checker on our website to see whether we deliver to your suburb and view the applicable delivery fee before placing your order.
Free local delivery only applies to eligible areas and any minimum order requirements shown in the Delivery Checker.
If your suburb is not listed, text us on 0411 114 128 before ordering. We may still be able to help, but a custom delivery fee may apply.
Please double-check your:
Glitz N Twists is not responsible for information entered incorrectly by the customer.
If you notice a mistake, text us as soon as possible on 0411 114 128. Additional delivery costs may apply if we have already left, attended the wrong address or need to redirect your order.
Special delivery times, locations or instructions are requests only unless Glitz N Twists has confirmed them with you in writing.
Same-day and next-day delivery is subject to availability, stock and our existing bookings.
If the delivery option you need is unavailable, text 0411 114 128 before ordering.
Please don’t rely on an email or social media message for an urgent order because it may not be seen in time.
We’ll always try to help with a last-minute balloon emergency, but we cannot guarantee availability.
Delivery times and windows are estimates rather than guaranteed exact arrival times.
We’ll make every reasonable effort to deliver within your selected or agreed window. Traffic, weather, road closures, venue access and delays with earlier deliveries can sometimes affect our arrival time.
If your balloons must arrive before a specific event, venue opening or surprise time, please tell us when ordering so we can confirm whether the timing is achievable.
We’ll contact you if we become aware of a significant delay. If we cannot provide your order within the agreed or a reasonable time, we’ll work with you to find an appropriate solution.
Please make sure someone is available to receive the balloons during the agreed delivery window.
If nobody answers, we’ll try to contact you using the phone number provided with the order.
Where there is a reasonably safe and suitable location, we may leave your balloons:
We may take a delivery photo to confirm where the order was left.
Once the balloons have been safely delivered or left according to your instructions, they must be brought inside and cared for appropriately.
If there is nowhere safe to leave the order, we may need to take it with us. A re-delivery or arranged collection fee may apply.
An additional delivery fee may apply if:
We’ll let you know about any additional cost before arranging another delivery where possible.
For deliveries to venues, hotels, restaurants, hospitals, schools, workplaces or secured buildings, the customer is responsible for confirming:
Delivery is complete once the order has been handed to the nominated person or accepted by venue, reception, school or hospital staff.
We’re not responsible for internal delivery delays or damage caused after the balloons have been accepted, moved or stored by the venue.
If a venue refuses the delivery because permission was not arranged, an additional delivery or collection fee may apply.
Please check your order as soon as it is delivered or collected.
If something is missing, damaged or incorrect, text 0411 114 128 as soon as possible and include:
Contacting us promptly gives us the best chance to fix the issue before your event.
This request does not limit any rights or remedies available under the Australian Consumer Law.
Balloon bags are for temporary transport and protection only.
Please remove balloons from their bags as soon as practical after delivery or collection and keep them in a suitable room-temperature environment.
Do not leave balloons:
Glitz N Twists cannot control popping, oxidising, shrinking, expanding or deflation caused by conditions or handling after delivery or collection.
Click & Collect is available from National Storage Campbelltown via the Blaxland Road entrance.
This is a storage and work location—not a retail shop—so walk-ins are not available.
Collection must be arranged for a confirmed date and time. Your confirmation email will contain the collection instructions.
Please arrive at your arranged time and text us if you are running late. If the arranged collection time is missed, a new collection time will need to be organised around our availability.
Please make sure your vehicle is large enough for your order. Balloons can be damaged by:
We’ll help where we can, but once the order has been checked, collected and placed in your vehicle, its safe transport and care become your responsibility.
Only items described as hired on your product page, quote, invoice or service agreement remain the property of Glitz N Twists.
Hire items may include:
Balloons and other disposable decorations are generally yours to keep unless we tell you otherwise.
The agreed hire package price includes:
There are no separate standard delivery, installation, pack-down or collection fees.
Additional charges may apply only where something falls outside the original agreement, including:
We’ll explain any additional cost before proceeding where possible.
The hire period begins when the equipment is delivered, installed or collected by the customer.
The hire period ends only when the equipment has been returned to Glitz N Twists or physically collected by us.
The customer remains responsible for the equipment throughout the full hire period, including after the event has finished and while it is waiting to be collected.
Hired equipment must not be:
Children and guests must be supervised around hired equipment.
If an item becomes damaged or unsafe, stop using it and contact Glitz N Twists immediately. Do not attempt to repair it without our permission.
The customer is responsible for loss, theft or damage occurring during the hire period when caused by the customer or their:
The customer is not responsible for reasonable wear and tear, an existing fault or damage caused by Glitz N Twists.
We may photograph equipment before setup and after collection to record its condition.
If hired equipment is damaged, lost or not returned, the customer may be charged the reasonable cost of:
These costs are not included in the agreed hire package price.
Charges will be based on the reasonable cleaning, repair or replacement cost—not an automatic penalty.
We’ll provide details of the damage and the amount charged. If an additional invoice is issued, it must be paid within seven days.
A refundable security bond may be required for some hired equipment.
If a bond applies, the amount and payment date will be shown on your product page, quote, invoice or service agreement before your booking is confirmed.
After the equipment has been returned and inspected, the bond will generally be refunded within five business days.
If cleaning, repair, replacement or additional collection costs apply, we may deduct the reasonable amount from the bond and provide an explanation.
If the reasonable cost is more than the bond, the remaining amount may be invoiced separately and must be paid within seven days.
Delivery, installation, pack-down and collection are included in the agreed hire package price.
The customer must arrange:
Someone must be available to provide collection access. Hired items must remain together and be ready for collection from the agreed location.
The customer must tell us before the event about anything that could make delivery, installation or collection more difficult, including:
If an undisclosed issue arises on the day—such as needing to carry equipment up multiple flights of stairs because a lift is unavailable—a reasonable additional fee may apply for the extra time, labour, staff or equipment required.
We’ll explain the additional charge as soon as reasonably possible. An invoice will be issued and must be paid within seven days.
If access is unsafe, impractical or would place our team or equipment at risk, we may pause the work, adjust the setup or discuss a safer alternative. We are not required to carry large or heavy equipment in an unsafe manner.
Additional charges may also apply if:
Any additional charge will reflect the extra time, work or cost caused by circumstances outside the agreed package.
Outdoor installations and hired equipment are affected by wind, rain, heat and changing weather conditions.
We may change, move, shorten, postpone or refuse an outdoor setup if we reasonably believe the conditions are unsafe or likely to damage the balloons, equipment, property or people nearby.
Where possible, we’ll discuss a safe indoor or sheltered alternative with you.
All prices are in Australian dollars.
Online store orders are generally paid in full at checkout using the payment options displayed.
Phone and quoted orders are also generally paid in full. For phone or quoted orders over $300, we may offer a 50% deposit payment arrangement at our discretion or if requested.
Deposit arrangements are not automatic and must be confirmed by Glitz N Twists.
Where a deposit arrangement is approved:
Your order or booking is not secured until the required payment has been received and we have confirmed that we can complete it.
If payment is overdue, preparation or installation work may be paused and your booking date may no longer be held.
Payments may be processed by secure third-party payment providers.
Glitz N Twists does not usually receive or store your complete credit or debit card details.
Any applicable payment fees will be shown before payment is completed.
Cancellations, postponements, payment returns, refunds and store credits are covered in our separate Refunds, Returns & Cancellations Policy.
Approved refunds will generally be returned through the original payment method where possible. Processing times may depend on your bank or payment provider.
For anything delivery, collection or event-time sensitive, text:
0411 114 128
For general enquiries, email:
Social media messages are not reliable for urgent order changes because they can easily be missed.
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
